Cozumel Sea Trek

Are you looking for our Refund Policy?

Book with Confidence. My Refund Policy has you covered:

If you are coming to Cozumel via Cruise Ship, and your Cruise gets re-routed off Cozumel for any reason. I will give you a FULL REFUND.
No questions asked.

Frequently Asked Questions

We are arriving on a cruise ship. Do you pick us up at the Cruise Pier?

The meeting point for cruise passengers is located at the Jeanie's Beach Club & Restaurant a few minutes walk from the cruise pier.

We are coming on a boat from Playa del Carmen, how do we find you?

You will arrive at the Ferry Pier, which is a few minutes walk from our meeting point at the Jeanie's Beach Club & Restaurant. You will receive full directions with the confirmation of your booking.

We are staying at a hotel in Cozumel, where do we meet you?

Our meeting point is at the Jeanie's Beach Club & Restaurant and you will receive full directions to there with the confirmation of your booking.

What time does your tour start and how long does it last?

We set off at 8:00 am seven days a week and the tour last approximately 2 hours.

How do I check if you are available on a certain day?

You can check our website at any time, night or day, and get a constantly updated completely accurate picture of our availability.

But please note, that can change in a heartbeat.

So – if you see a slot you want – book it right away. Because, with 80% of our bookings coming from the 20,000 daily cruise visitors, available slots tend to disappear as fast as a puddle in the desert.

My cruise ship docks in Cozumel at a certain time. What departure time should I select?

As you are coming by cruise ship, please remember there will be plenty of other folks all trying to disembark at the same time as you. So pick a departure time at least 30 MINUTES AFTER you are supposed to dock to allow for the delays in embarkation.

I am coming by ferry from Playa del Carmen. What time should I take the ferry to be in good time to meet you?

You will need to catch a ferry at least ONE HOUR BEFORE our scheduled departure time. Bear in mind our meeting point is about a mile from the Ferry Pier, which is where you will arrive on Cozumel.

You will receive full directions with your emailed booking confirmation.

Are there any extra expenses we should budget for?

NO. All the tour is free of extra charge.

Do you cover the cost of my ferry from Playa del Carmen?

NO. This is one expense you will have to carry.

I’m staying in a hotel a fair distance from your meeting point. Do you cover the cost of my taxi?

NO. This is one expense you will have to carry.